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How We Handle Your Account and Payment Information

We collect what we need to run your account, process bKash and Nagad transactions, and keep the platform secure. This policy explains what we collect, how we use it, and the choices you have over your information.

Account data protectionPayment detail handlingRegional access controlsContact and update rights
7888bt How We Handle Your Account and Payment Information
PRIVACY CONTACT

How to Request Your Data or Update Your Information

You can request a copy of your account data, ask us to correct information, or close your account through the channels below. We respond to data requests within the timeframe required by applicable regulation.

Team online

Account Data Request

Log in to your account dashboard and navigate to the privacy section to download your data summary. The export includes transaction history, login records and profile details. Processing takes up to 48 hours.

Email Support

Send your data request or privacy question to the support email listed in your account settings. Include your registered mobile number and a brief description of what you need. We verify your identity before releasing information.

Live Chat Inquiry

Open live chat from the account menu to ask about data handling, cookie settings, or how to update your contact information. Support staff can walk you through the request process and confirm receipt of your inquiry.

DATA PRACTICES

Security, Storage and Your Control Over Information

We encrypt payment data in transit, require device verification for withdrawals, and log access to sensitive account functions. Your bKash and Nagad credentials stay with those providers; we only receive transaction confirmation. You control marketing preferences and can request data deletion when you close your account.

Payment Encryption

bKash, Nagad and Rocket transactions pass through SSL-secured connections. We store only the transaction reference and amount; your wallet PIN and full account number remain with the payment provider. Withdrawal requests trigger an OTP verification step.

Cookie Controls

Essential cookies keep you logged in and remember your language preference. Performance cookies measure page load and lobby navigation. You can disable optional cookies through browser settings without affecting core account functions.

Data Retention Period

We keep transaction records and account logs for the period required to meet anti-fraud checks and legal obligations in the regions where we operate. After account closure, we anonymize your profile once the retention period ends unless regulation requires longer storage.

Request and Deletion Rights

You can request a data export, ask us to correct inaccurate information, or close your account and request deletion. We verify your identity through the mobile number on file, then process the request within the timeframe set by applicable regulation.

Common Questions About Your Data and Privacy Rights

We collect your mobile number, payment identifiers for bKash, Nagad or Rocket, device type, IP address, and activity logs. This data verifies deposits, processes withdrawals, prevents fraud, and keeps the platform secure across Bangladesh regions.

We store transaction references and amounts to reconcile deposits and withdrawals. Your wallet PIN and full account number stay with bKash and Nagad; we only receive confirmation that the payment cleared. All payment data passes through SSL-secured connections.

Log in to your account dashboard and navigate to the privacy section to download a data summary. The export includes transaction history, login records, and profile details. Processing takes up to 48 hours, and we verify your identity before releasing information.

We retain transaction logs and account data for the period required to meet verification and legal obligations in the regions where we operate. After you close your account, we anonymize your profile once the retention period ends unless regulation requires longer storage.

We do not sell your data. We share payment details only with the wallet provider processing your transaction—bKash, Nagad or Rocket—to complete deposits and withdrawals. We may disclose information if required by legal process in eligible regions.

Log in to account settings to update your mobile number or email. To close your account and request data deletion, contact support through live chat or the email listed in your dashboard. We verify your identity, then process the request within the applicable timeframe.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.